HSBC UK Bank Plc
Financial Ombudsman decision DRN-4735668 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Oct 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
HSBC wrote to Mr M every month from March to October 2023 advising him of missed payments and urging him to get in touch.Treatment in financial difficulty
I require HSBC UK Bank Plc to pay Mr M £75 compensation for the inconvenience he has been caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4735668.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.