Lloyds Bank PLC

Financial Ombudsman decision DRN-4734713 Upheld

Upheldoutcome, as published by the Ombudsman

£140,001redress stated in the decision

Thu Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

uphold Mr and Mrs C’s complaint against Lloyds Bank PLC and I direct it to: • Refund Mr and Mrs C in full the payments they made towards the scamAPP scam refund refused

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4734713.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.