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HSBC UK Bank Plc

Financial Ombudsman decision DRN-4734177 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

He also requested that his year of study be updated, which wasn’t actioned, and he was told to go into branch to do this. Mr F says HSBC told him that once his year of study had been updated, it couldn’t see any reason why his request for the overdraft limit increase would be declined. However, his request was declined even after his year of study had been updated.Credit file reporting

Mr F complains that HSBC UK Bank Plc (HSBC) declined to increase the overdraft limit on his student current account. And he complains that it didn’t provide him with an explanation as to why his limit wouldn’t be increased.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4734177.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.