Shawbrook Bank Limited

Financial Ombudsman decision DRN-4730860 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

The complaint Miss N complains that Shawbrook Bank Limited unfairly registered a default on her credit file.Credit file reporting

Due to financial difficulty, she made reduced payments after speaking with Shawbrook.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4730860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.