Telefonica UK Limited

Financial Ombudsman decision DRN-4727886 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,279redress stated in the decision

Mon May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Miss I has complained Telefonica UK Limited, trading as O2, is asking her to repay a debt for an iPhone, through their credit collection agents, which she has already paid.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4727886.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.