Landmark Mortgages Limited

Financial Ombudsman decision DRN-4725470 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

I acknowledge that doing so has caused Mr M and Miss M financial difficulty – and whilst that means Landmark should treat them fairly and show forbearanceTreatment in financial difficulty

The complaint Mr M and Miss M have complained that the interest rate on their mortgage held with Landmark Mortgages Limited is too high.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4725470.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.