MONZO BANK LIMITED
Financial Ombudsman decision DRN-4725306 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr K complains that Monzo Bank Ltd did not take responsibility for reimbursing the funds he lost as part of a scam.APP scam refund refused
Mr K complained to our service that Monzo had failed to prevent the fraudulent payment, had not taken appropriate steps to recover the funds, and had failed to provide him with any update about his concerns.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4725306.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.