Santander UK Plc
Financial Ombudsman decision DRN-4724624 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
the payment was only eventually arranged after Mrs T had agreed to set up online banking.Payment delayed or failed
Santander has caused Mrs T significant unnecessary distress.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4724624.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.