HSBC Bank plc

Financial Ombudsman decision DRN-4724010 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr M complains that HSBC didn’t send him written confirmation of a three-month payment break agreed in September 2023.Treatment in financial difficulty

Mr M complained to HSBC in October 2023 that it had failed to send him written confirmation of the payment break and hadn’t made him aware the break would affect his credit file.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4724010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.