Nationwide Building Society

Financial Ombudsman decision DRN-4723736 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains about Nationwide Building Society. He says that Nationwide didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost.APP scam refund refused

I’ve also taken into account what Mr B has said about his health issues which he says can affect his memorySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4723736.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.