Cater Allen Limited
Financial Ombudsman decision DRN-4720846 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr M has lost out on four days of interest on the transferred balance because of Cater Allen’s mistake.Payment delayed or failed
I can appreciate how it would have been frustrating for Mr M to have sent a secure message to Cater Allen asking how to instruct a Euro-to-Euro transfer via online banking, only to receive a response which didn’t address the question that he’d asked.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4720846.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.