Santander UK Plc
Financial Ombudsman decision DRN-4720542 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr W complains that Santander UK Plc hasn’t treated him fairly when he experienced financial difficulty with his mortgage.Treatment in financial difficulty
Ms W says that Mr W is very vulnerable and Santander has failed to take that into account or to support him as it should.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4720542.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.