Barclays Bank UK PLC

Financial Ombudsman decision DRN-4720015 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC (“Barclays”) were wrong to charge him interest while he was on a payment holidayTreatment in financial difficulty

Barclays offered to pay Mr M £100 in compensation as they accepted that they hadn’t responded to Mr M’s requests for support and hadn’t provided a full explanation of the account balance at maturity.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4720015.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.