Pepper (UK) Limited
Financial Ombudsman decision DRN-4719420 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
They offered appropriate short term forbearance that was affordable for Mr B whilst he sorted out his longer term plans.Treatment in financial difficulty
Mr B complains that Pepper (UK) Limited (trading as Engage Credit) have declined his requests for a lower interest rate or a more affordable repayment plan on his mortgage.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4719420.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.