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Danske Bank A/S
Financial Ombudsman decision DRN-4718186 Upheld
Upheldoutcome, as published by the Ombudsman
£15,000redress stated in the decision
Wed Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms B says she paid £15,000 to a merchant selling cryptocurrency having fallen for an investment scam.APP scam refund refused
Danske Bank didn’t agree with our investigator’s recommendations. It said that it didn’t think it would have made a difference even if it had provided Ms B with a clearer scam warning.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4718186.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.