Black Horse Limited
Financial Ombudsman decision DRN-4717322 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
BHL needed to make sure that it didn’t lend irresponsibly.Irresponsible lending
BHL has a regulatory obligation to treat customers in financial difficulty with “forbearance and due consideration”.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4717322.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.