Metro Bank PLC

Financial Ombudsman decision DRN-4716741 Not upheld

Not upheldoutcome, as published by the Ombudsman

£7,870redress stated in the decision

Thu Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr T complains that Metro Bank PLC won’t refund the money he lost to an investment scam.APP scam refund refused

Metro also offered to pay Mr T £100 for the poor service he experienced when one of its advisers spoke with him on 11 January 2023.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4716741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.