Shawbrook Bank Limited

Financial Ombudsman decision DRN-4716724 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

alleged that the Supplier misrepresented matters at Time of Sale that Shawbrook was liable to answer under s.75 of the Consumer Credit Act 1974Product mis-sold

Shawbrook did not respond to the complaint within the normal timescales allowedComplaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4716724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.