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Mortgage Advice Bureau Limited
Financial Ombudsman decision DRN-4716416 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr C and Miss C complain that Mortgage Scout – a trading name of LRG Financial Services Limited, an appointed representative of Mortgage Advice Bureau Limited – did not secure a new interest rate product when they first spoke to it.Product mis-sold
hey also said that when Mortgage Advice Bureau dealt with the complaint on behalf of Mortgage Scout, it did not deal with their complaint properlyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4716416.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.