Barclays Bank UK PLC

Financial Ombudsman decision DRN-4716227 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr and Mrs L’s complaint is about a mortgage they have with Barclays Bank UK PLC. They have complained that they were not kept informed and responded to during the months before Barclays started, in May 2023, legal action to repossess their home.Treatment in financial difficulty

As I have said above, the service Barclays at times provided to Mr and Mrs L was not what it should have been.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4716227.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.