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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4714871 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
The complaint Mr M has complained about the delays he experienced trying to transfer moneyPayment delayed or failed
It is clear that the service Mr M received from Barclays at this time was poor.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4714871.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.