Sainsbury's Bank Plc

Financial Ombudsman decision DRN-4714634 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss R has complained that Sainsbury's Bank Plc agreed to accept a payment of £300 towards her account, then write off the outstanding balance and close the account, but didn’t honour this.Treatment in financial difficulty

One of our investigators looked into what had happened, but she didn’t think Sainsbury’s had behaved unfairly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4714634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.