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Startline Motor Finance Limited

Financial Ombudsman decision DRN-4709739 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

she says they shouldn’t have lent to her as the loan was unaffordableIrresponsible lending

I’m inclined to say this was clear evidence that Miss L was vulnerable and at significant risk of not being able to sustainably afford the repaymentsSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4709739.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.