Zopa Bank Limited
Financial Ombudsman decision DRN-4708300 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Zopa has already agreed to waive all interest and charges – and to not report the loan to credit reference agencies.Credit file reporting
Zopa also said that they can create an affordability plan for Mr L which would be reviewed periodically. Due to the impact Mr L said the situation was having on him, Zopa also referred his case to its customer care team for additional support in managing his account.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4708300.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.