National Westminster Bank Plc

Financial Ombudsman decision DRN-4707008 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

unfairly required repayment of an overdraft and a Bounce Back Loan (BBL)Irresponsible lending

the bank removed its relationship manager in 2022, leaving the company unable to contact a manager with decision-making powersService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4707008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.