Zopa Bank Limited
Financial Ombudsman decision DRN-4706705 Upheld
Upheldoutcome, as published by the Ombudsman
£220redress stated in the decision
Wed Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Miss N complains that Zopa Bank Limited, who I’ll call Zopa, were unreasonable not to default her loan earlier.Treatment in financial difficulty
Zopa reported missed payments to Miss N’s credit file from November 2021, but they didn’t default the account until May 2023.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4706705.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.