Firms › Lloyds Bank PLC ›
Lloyds Bank PLC
Financial Ombudsman decision DRN-4706525 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
In May 2017, they contacted Lloyds to explain they were struggling with cashflow issues and Lloyds agreed a temporary payment arrangement from JuneTreatment in financial difficulty
Mr and Mrs B complain that Lloyds Bank PLC have inaccurately recorded the payment history of their mortgage account with credit reference agencies.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4706525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.