Telefonica UK Limited

Financial Ombudsman decision DRN-4705160 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mrs C complains that Telefonica UK Limited trading as O2 (“Telefonica”) failed to provide the goods in relation to two fixed sum loans she entered intoProduct mis-sold

Mrs C complains about how Telefonica treated her in relation to three fixed sum loan agreements.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4705160.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.