Zopa Bank Limited
Financial Ombudsman decision DRN-4705127 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr H complains Zopa Bank Limited didn’t do enough to protect him when he fell victim to an online scamAPP scam refund refused
Mr H complains Zopa Bank Limited didn’t do enough to protect him when he fell victim to an online scam and didn’t do enough checks before agreeing to lend.Irresponsible lending
Following my involvement, I spoke to Mr H at length as he’d let us know that his health has got worse, and that he’s been diagnosed with cancer and has been going through treatment.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4705127.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.