MBNA Limited

Financial Ombudsman decision DRN-4704779 Upheld

Upheldoutcome, as published by the Ombudsman

£995redress stated in the decision

Tue May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

remove the default and any other adverse information in respect of its credit card from Mrs G’s credit fileCredit file reporting

Mrs G complains MBNA Limited unfairly defaulted her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4704779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.