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Aviva Equity Release UK Limited
Financial Ombudsman decision DRN-4704474 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms M complains that Aviva Equity Release UK Limited wouldn’t allow her to withdraw money from the cash reserve facility on her lifetime mortgage without being provided with copies of her bank statements and information about the cost of her surgery she wanted the money to fund.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4704474.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.