Santander UK Plc
Financial Ombudsman decision DRN-4704067 Upheld
Upheldoutcome, as published by the Ombudsman
£43,839redress stated in the decision
Sat Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Santander had failed to provide Mr S with the information he needed in a timely fashion so that he could take steps to recover that money meaning Mr S is no longer able to recover that money from Mr W’s partner.Complaint handling
Santander had allowed Mr W’s online banking details to be used to transfer the proceeds of sale of Mr W’s investments out of the estate and into an account that was – at that stage – in his partner’s sole name despite the fact that Santander had already been notified Mr W had passed away and had already ... and a bereavement marker at least two days beforeBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4704067.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.