Santander UK Plc
Financial Ombudsman decision DRN-4701323 Upheld
Upheldoutcome, as published by the Ombudsman
£120redress stated in the decision
Wed Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander was directly at fault for failing to provide the correct details to H to transfer the funds. And then in failing to respond to a number of requests for it to send a further form.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4701323.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.