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Starling Bank Limited
Financial Ombudsman decision DRN-4700804 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mr C also complained that Starling hadn’t made reasonable adjustments in how it required him to communicate with it. He told the bank that his right hand and arm had been severely injured which made it very difficult for him to type on a phone or laptop.Support for vulnerable customers
When he’d rung Starling to complain, the call was disconnected and he wasn’t called back.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4700804.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.