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NewDay Ltd
Financial Ombudsman decision DRN-4697556 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr F was unhappy at NewDay’s response and made a formal complaint to it as he felt it had acted unfairly and in breach of FCA regulations. He requested that NewDay suspend any interest or other charges applied to the accountTreatment in financial difficulty
Mr F complains NewDay Ltd trading as Fluid treated him unfairly in respect of a credit card account after he suffered financial difficulties due to health conditions.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4697556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.