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Nationwide Building Society
Financial Ombudsman decision DRN-4697436 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Bereavement and power of attorney
In the Ombudsman’s words
asked to provide identity documents for a cash withdrawalIdentity checks and access
Mrs S’s son, Mr S, has Power of Attorney (POA) for Mrs SBereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4697436.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.