Shawbrook Bank Limited

Financial Ombudsman decision DRN-4696099 Not upheld

Not upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Wed May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Shawbrook provided their final response letter over nine weeks after Ms G logged the complaint.Complaint handling

Shawbrook transferring the incorrect amount to A, and not informing Ms G about the ISA account they openedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4696099.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.