Yorkshire Building Society

Financial Ombudsman decision DRN-4694019 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

YBS then didn’t get to grips with the matter and missed opportunities that led to the misrepresentation of the complaint.Complaint handling

Miss B complains Yorkshire Building Society (YBS) put her personal data at riskData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4694019.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.