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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4689997 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclaycard treated Mr L unfairly by refusing to take his instruction to retain his existing credit limit by phone.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4689997.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.