National Westminster Bank Plc

Financial Ombudsman decision DRN-4689607 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

D didn’t make the contractually required payments for the SBL in November and December 2022, which meant that the SBL fell into arrears.Treatment in financial difficulty

NatWest must reinstate D’s SBL and BBL with no adverse credit file reporting from June 2023 onwardsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4689607.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.