MotoNovo Finance Limited

Financial Ombudsman decision DRN-4685666 Upheld

Upheldoutcome, as published by the Ombudsman

£19,509redress stated in the decision

Fri Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Miss E is complaining about FirstRand Bank Limited trading as MotoNovo Finance’s decision to lend to her – she says the loan was unaffordable.Irresponsible lending

Remove any adverse information recorded on Miss E’s credit file regarding the agreement.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4685666.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.