MONZO BANK LIMITED
Financial Ombudsman decision DRN-4685643 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
He then asked several times for updates on his complaint. These requests appear to have been ignored.Complaint handling
I think that Monzo provided a poor customer service to Mr M.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4685643.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.