National Westminster Bank Plc

Financial Ombudsman decision DRN-4684904 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Tue Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc (“NatWest”) lent him a loan when it shouldn’t have.Irresponsible lending

Mr B has said at the time of the loan, he lacked the mental capacity to make the decision to take out the loan.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4684904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.