Revolut Limited

Financial Ombudsman decision DRN-4682217 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs F complains that Revolut Ltd has declined to refund payments that she says she didn’t make or allow anyone else to make.APP scam refund refused

Mrs F’s representative has provided some limited screenshots [...] Mrs F’s in-app chats with Revolut and the limited screenshots of Mrs F’s messages with scammer referenced above. [...] I’ve also thought about Mrs F’s representatives’ comments about her being vulnerable.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4682217.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.