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Mortgage Agency Services Number Five Limited

Financial Ombudsman decision DRN-4680249 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss W complains that Mortgage Agency Services Number Five Limited (“MAS5”) has treated her unfairly during her period of financial difficulty.Treatment in financial difficulty

She says that due to a long-standing medical condition she often loses her voice due to an ongoing cough and finds it difficult to talk over the phone.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4680249.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.