Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-4679126 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr and Mrs W complain that Bank of Ireland (UK) Plc (BOI) haven’t done enough to assist them with the financial difficulties they’ve experienced with their buy to let (BTL) mortgage.Treatment in financial difficulty

Mr W complained to BOI about its lack of support and “unacceptable conduct” during this time, but as he didn’t receive a reply within the guideline time of eight weeks – with consent from his ex-partner, he brought a complaint to us.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4679126.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.