Post Office Limited
Financial Ombudsman decision DRN-4678512 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
the Post Office had caused problems for Miss D in not explaining its position and promising her that all post would be diverted to her addressComplaint handling
repeatedly sent correspondence to Mr D’s former address despite assuring Miss D that its system would be changed so that all correspondence would go to Miss D’s addressService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4678512.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.