Nationwide Building Society

Financial Ombudsman decision DRN-4678446 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

didn’t understand why she couldn’t continue using an overdraft facility. She believed the impact on her credit record – and that any markers remained for six years – was unfair.Credit file reporting

After serious ill health and losing her job, Miss E had no option but to use her overdraft further in 2021.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4678446.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.