Firms › National Savings and Investments ›
National Savings and Investments
Financial Ombudsman decision DRN-4676385 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Apr 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I’m minded to uphold this complaint as I do think NS&I should and could have come up with more helpful suggestions or workarounds once it was on notice that customers with call-blockers were having problems.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4676385.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.