HSBC UK Bank Plc
Financial Ombudsman decision DRN-4675377 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mrs S complained on 25 December 2023 that the payment had still not arrived with the beneficiary.Payment delayed or failed
I agree with our investigator that it was unfortunate that HSBC didn’t tell Mrs S about the fraud block during the later online chat she had on 23 December 2023.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4675377.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.